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Night receptionist- cardiff
Position/Title: Guest Service Assistant - Reception
Hours: Full time - 37.50 per week
Job sector: Front Desk / Customer Service
Location: Cardiff, South Wales
Salary: £8.35 per hour with pay increase after 3 months probation
Start date: ASAP
Recruiter: Sleeperz Hotel
Job ref: SLZ/NGT/19
We are looking to recruit a friendly enthusiastic Hotel Night Receptionist at our Sleeperz Hotel in Cardiff City Centre.
Part of Sleeperz Ltd Hotel chain, Sleeperz Hotel Cardiff is a 3 star hotel based adjacent to Cardiff Central Train Station and the Central Bus Station Development with easy access route into the centre by public and private transport.
The hotel currently has 74 rooms and is looking to expand the property. We opened on November 2008 as the first hotel of the chain which has expanded throughout the country in Newcastle, Edinburgh and Dundee. With our affordable prices and stylish design, you can really stay in style for less.
Renowned on TripAdvisor, Booking,com and other sites for our staff friendliness and helpful approach.
Purpose of Job
To ensure that guests receive the highest standard of customer service and hospitality at reception. Handling customer queries, check in/out, reservations incoming and outgoing calls and emails as well as sales enquiries.
The role is multi skilled and the hotel prides itself on team work, ability to work in other department such as food & beverage and housekeeping is essential.
Responsible for night auditing, balancing and cashing up as well as front door security and health and safety monitoring of premises, customers and staff.
Cleaning and setting of public areas.
You must have previous experience in a reception or reservation environment in hotel.
Accommodation discounted rates of £35 bed and breakfast per room in any of our hotels across the country.
Access to discount portal Perkbox with 200+ exclusive discounts on shopping, fitness, motoring, travel, insurance and many more.
Reception Manager, Deputy General and Manager General Manager
Main duties & responsibilities
Full time – 37.50 hrs per week over 7 days, including weekends.
Shifts starts from 10pm and finish at 7am annual leave. Must have transport to meet these times everyday of the week including weekends
20 days holidays + 8 bank holidays pro rata