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||Guest Service Assistant - Reception
||Full time - 30 or 37.50 hrs per week
||£10.60 per hour
We are looking to recruit a friendly enthusiastic Night Receptionist at our Sleeperz Hotel in Cardiff City Centre.
company mission and values
Sleeperz is a progressive business that delivers on its promises through great teamwork and a positive mindset. We create stylish and distinctive compact hotels in emerging central city locations offering great value friendly hospitality
Sleeperz Hotel Cardiff is a 3 star hotel in the heart of the city centre, renowned on TripAdvisor, Booking,com and other sites for our staff friendliness and helpful approach.
- Discounted rates of £35 bed and breakfast per room in any of our hotels.
- Free Perkbox account with 200+ exclusive discounts on shopping, fitness, motoring, travel, insurance and many more.
- 20 days holidays + 8 bank holidays pro rata with additional reward schemed to earn more.
- Yearly salary reviews and incentives.
- On job training, training courses and career development opportunities.
- Accredited Living Wage employer.
purpose of job
Our night receptionists are at the core of our business ensuring that guests receive the highest standard of customer service and hospitality.
You will need experience in handling customer queries, check in/out, reservations, incoming and outgoing calls and emails, sales enquiries, night auditing, balancing and cashing up as well as front door security and health and safety monitoring of premises, customers and staff. Cleaning and setting of public areas.
We empower our night receptionists to make decisions to ‘manage the moment’. An outgoing positive attitude is therefore essential with a passion for customer care.
We believe that a positive mindset enables our night receptionist to solve problems quickly, effectively and creatively.
The role is multi skilled and the hotel prides itself on team work, ability to work in other department such as food & beverage and housekeeping is essential.
You must have previous experience as a night receptionist or previous experience in a hotel reservations environment.
Full time – 30 or 37.50 hrs per week over 7 days, including weekends. Shifts starts from 10pm and finish at 7am. Must have transport to meet these times everyday of the week including weekends. Day shift may be required for training and annual leave cover.