If you have booked your stay with us as a member of Sleeperz Select, you benefit from free early check-in from 1pm. For non-Select members, our standard check-in time is from 3pm.
If you have booked your stay with us directly as a member of Sleeperz Select, you benefit from a free 1-hour late check-out by 12pm, otherwise our standard check-out time is by 11am.
Yes, we can securely store your luggage free of charge. If you’re arriving early or need us to hold your luggage so that you can head out hands-free on your last day, just drop them off with our reception team.
You may cancel your booking without penalty at any time until 11am on the day prior to arrival, unless otherwise stated on your confirmation. Late cancellations, i.e. after 11am on the day prior to arrival, we reserve the right to charge the first nights’ accommodation rate for each room cancelled. This will be charged to the credit or debit card used to guarantee the reservation. Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number please ensure you contact us without delay.
Absolutely. If you or your colleagues stay regularly for business in Cardiff, Dundee or Newcastle, we would love to host you, and can offer competitive corporate rates to match your requirements. To find out more email email@example.com.
Sleeperz Hotels is now using what3words as a new way for guests to discover us and our neighbourhoods.
In light of recent industry concerns regarding online safety and security, as well as recent breach incidents on Booking.com, please be aware that neither Sleeperz Hotels, Resident Hotels Limited nor any subsidiary brands will contact you for payment outside of your website booking or on-property. Should you receive any suspicious communications please let us know at firstname.lastname@example.org.