Frequently Asked Questions

General

What time is check-in?

If you have booked your stay with us directly, you benefit from a free 2-hour early check-in from 1pm. Otherwise, our standard check-in time is from 3pm.

What time is check-out?

If you have booked your stay with us directly, you benefit from a free 1-hour late check-out by 12pm, otherwise our standard check-out time is by 11am.

Do you have any car parking?

Sleeperz Cardiff:

We don’t currently have any parking at our hotel, but this is our recommended car park close by:
Cardiff Central train station car park
Location: 2 minute walk from the hotel (walk under the bridge and turn left)
Address: Cardiff Central Train Station, Cardiff, CF10 5RS
Price: £12.50 for 24 hours parking
payment: Pay & Display at car park machine, using cash or follow machine instructions to pay via card.
Details: Open air parking with disabled spaces available, there is no height restriction

 

Sleeperz Newcastle
While there is no onsite parking available, Sleeperz is centrally located that you are never more than a few minutes walk from a secured car park.
If the on street spaces outside the hotel are taken, we recommend the below carparks:
Newcastle Central Station car park
Neville Street, NE1
428 spaces
1 minute walk walk
£14.50/day
The Short Stay car park at the front of the station is £1.00 per hour.
Dean St. car park
Dean Street, NE1 1PG
259 spaces
4 minute walk
8am – 5pm : £1.30 per hour / 5pm – 8am free

 

Sleeperz Dundee
Sleeperz Hotel Dundee is so centrally located that you are never more than a few minutes’ walk from a secured car park.
If the on street spaces around the hotel are taken, we recommend the below car park:
Greenmarket Multi Storey Car Park
Dundee
DD1 4QB
5 minute walk
Open:24/7
Free between 8pm and 8am
Our guests will be entitled to 25% discount – Please present your car park ticket upon check out.

Can I store my luggage at the hotel?

Yes, we can securely store your luggage free of charge. If you’re arriving early or need us to hold your luggage so that you can head out hands-free on your last day, just drop them off with our reception team.

What is the cancellation policy?

You may cancel your booking without penalty at any time until 14:00hrs on the day of arrival, unless otherwise stated on your confirmation. Late cancellations, i.e. after 14:00hrs on the day of arrival, we reserve the right to charge the first nights’ accommodation rate for each room cancelled. This will be charged to the credit or debit card used to guarantee the reservation. Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number please ensure you contact us without delay.

Do you offer corporate rates?

Absolutely. If you or your colleagues stay regularly for business in Cardiff, Dundee or Newcastle, we would love to host you, and can offer competitive corporate rates to match your requirements. To find out more email sleeperz.sales@residenthotels.com.

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