Terms and Conditions

By booking accommodation or meeting facilities you agree to the following terms and conditions: All bookings are subject to these booking conditions.

All room prices/rates are subject to availability. Prices are subject to change without prior notice until you have received your booking confirmation number.

  • The exterior of Sleeperz Hotel

Check-in & Check-out times

Rooms are available for check-in from 3pm on the day of arrival. Rooms must be vacated by 11am on the day of departure. For late departure arrangements please contact the hotel reception desk. If you arrive earlier and a serviced room is available we will endeavour to check you in early without additional charge. This condition is subject to availability of a serviced room.

Cancellation Policy

You may cancel your booking without penalty at any time until 11am on the day prior to arrival, unless otherwise stated on your confirmation. Late cancellations, i.e. after 11am on the day prior to arrival, we reserve the right to charge the first nights’ accommodation rate for each room cancelled. This will be charged to the credit or debit card used to guarantee the reservation. Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number please ensure you contact us without delay.

Smoking policy

Sleeperz Hotels has a non-smoking policy, which includes heated cigarettes and vape alternatives to smoking. Sleeperz Hotels reserve the right to charge a guest up to £100.00 who is found to be smoking in a room or public area for the additional cleaning charges that the hotel will incur. Should a guest continue to smoke in a room or public area, Sleeperz Hotels reserve the right to have the guest removed from the hotel.

Non Arrivals

For non arrivals against a confirmed booking the first nights’ accommodation rate will be charged to the credit or debit card used to guarantee the reservation.

Group Bookings (5 or more rooms)

You may cancel your bookings without penalty if the group booking is cancelled 28 working days or more before arrival. For late cancellations i.e. cancellations made within 28 working days of arrival, we reserve the right to charge the first nights’ accommodation rate for each room cancelled. Cancellations made within 14 days of arrival will require full payment to be made. This will be charged to the credit or debit card used to guarantee the reservation. Hotel specific and tailored cancellation policies may apply, please contact the hotel sales team for full details.

At Sleeperz Cardiff, Dundee and Newcastle, your safety is our foremost priority, therefore we do not accept educational groups of children under 16 years old to stay at our hotels.

For groups with children aged 16-18 years old, a risk assessment will need to be provided before we can provide a quote. The risk assessment which you complete will enable us to confirm whether we can accommodate your requests. This will be subject to the general managers approval.

To discuss your case in more detail please contact our friendly sales team at groups@residenthotels.com.

Age Policy

We are unable to accept bookings of unaccompanied children under the age of 18. To discuss your case in more detail please contact our friendly sales team at groups@residenthotels.com.

Payment Terms

A credit or debit card must be used to guarantee all reservations unless an approved credit account has been opened prior to arrival for business clients. Final payment for all accommodation and incidental charges must be made on check in. Sleeperz Hotels does not accept personal cheques for payment. Sleeperz Hotels reserve the right to charge any undisclosed incidental charges including meals, drinks, telephone usage to the credit or debit card used to guarantee the reservation.

Sleeperz Hotels reserve the right to charge to the credit or debit card used to guarantee the reservation for any malicious damage or damage caused by bad behaviour to the hotel or hotel property.

Bookings via 3rd party websites

For all reservations made via 3rd party website a debit or credit card will be required upon arrival.

Damage caused to hotel or hotel property

Sleeperz Hotels reserve the right to charge to the credit or debit card used to guarantee the reservation for any malicious damage or damage caused by bad behaviour to the hotel or hotel property.

General Information

We make effort to ensure the accuracy of the information contained on the Sleeperz Hotels web site; however we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.